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Pulse vs the other ways to get 24/7 cover

An honest comparison of the four common options. Every row is something buyers ask us about. Where the others are genuinely better, we say so.

Touchpoint Pulse Traditional MSSP Vendor's own MDR In-house SOC
Who responds to a threat? We contain it, within actions you pre-approve Usually a ticket for your team Varies; often limited to their own agent Your team, if they are awake
Works with tools you own Yes: EDR, identity, cloud, email Usually their own SIEM Their product only Yes
Exposure, threat intel, compliance Signal included Separate services Separate SKUs Separate tools and staff
Can you see the investigation? Same console as our analysts Monthly report Partial portal Yes
Pricing Published, per device Quote only Quote only, bundled Salaries plus tooling
Contract term 12 months 3 years typical 1–3 years N/A
Time to start About a week Weeks to months Days, if you run their agent 6–12 months to hire and build
Track record New: design partners today Often long Long, large vendor Your own
Breach warranty Service credits on missed SLAs Rare Sometimes, conditions apply None

Typical characteristics of each model; individual providers vary.

Choose Pulse if…you have EDR and Microsoft 365 or Google already, no one watching at night, and want response done for you on a 12-month term.
Look elsewhere if…you need a provider with a decade of case studies, a seven-figure breach warranty, or on-site staff. We're not there yet, and we'd rather tell you now.
Still weighing it up?Talk it through with us